How and when employees’ boundary-spanning behavior improves their creative performance: A moderated mediation model

Abstract This article draws on status characteristics theory to explore the mechanisms of individual-level boundary-spanning behavior on employee creative performance, as well as the mediating role of informal status and the moderating role of Zhongyong thinking. The results of a two-wave questionnaire survey of 202 employees show that boundary-spanning behavior has a significant positive relationship with employees’ creative performance, informal status mediates the link between boundary-spanning behavior and creative performance of this employee, Zhongyong thinking plays a moderating role between employees’ boundary-spanning behavior and their informal status, and Zhongyong thinking also moderates the mediating role of informal status between boundary-spanning behavior and employee creative performance. In this paper, a moderated mediation model is established to enhance the understanding of the effects and mechanisms of individual boundary-spanning behavior, as well as to provide some constructive insight into how boundary-spanning behavior can be effectively employed in management practice within the Chinese context.