A Hybrid, Data-Driven Causality Exploration Method for Exploring the Key Factors Affecting Mobile Payment Usage Intention

Several methodologies for academically exploring causality have been addressed in recent years. The decision-making trial and evaluation laboratory (DEMATEL), one of the multiple criteria decision-making (MCDM) techniques, relies on expert judgements to construct an influential network relation map (INRM), revealing the mutual causes and effects of the criteria and dimensions for presentation of the results in a visual manner. The interactional impacts may be evaluated without considering the presumed hypotheses. The DEMATEL has been successfully utilized to assist in complex decision-making problems in various contexts. However, there is controversy about the reliance upon expert judgements, which could be subjective. Thus, this study seeks to overcome this dispute by developing a data-driven, concept-based novel hybrid model which the authors call SEM-DEMATEL. The model first constructs the direct effects between indicators based on structural equation modeling (SEM) and then utilizes DEMATEL to confirm the interdependence among the variables and identify their causes and effects. Finally, an empirical study exploring the key factors affecting mobile payment usage intention is further conducted to demonstrate the feasibility, validity, and reliability of the novel SEM-DEMATEL research approach. The results identify that the perceived value is the key influencing indicator of m-payment usage intention, and the objectivity and efficiency of the research results are compared.