信用良好
信任
自然(考古学)
领域(数学)
生化工程
经济
产业组织
业务
微观经济学
计算机科学
工程类
生物
数学
机器学习
信息不对称
古生物学
纯数学
作者
Jonathan V. Hall,Rudi Kerschbamer,Daniel Neururer,Eric Skoog
出处
期刊:Management Science
[Institute for Operations Research and the Management Sciences]
日期:2024-04-22
被引量:1
标识
DOI:10.1287/mnsc.2022.02666
摘要
Credence goods, such as repair and healthcare services, are characterized by profound information asymmetries between less-informed customers and better-informed expert sellers. These information asymmetries open the door for fraudulent behavior on the seller side. In a preregistered natural field experiment, we vary in one dimension the seller’s perception of whether the service is an ordinary or a credence good service and in the second dimension whether the customer is a member of a minority or a member of the majority. This allows us to measure the size of the induced credence goods markup and to address the question whether it interacts systematically with discrimination. We document the existence of a large credence goods markup, on average. Moreover, we find that members of the minority pay a sizeable discriminatory markup if the good is perceived as a credence good but not if it is perceived as an ordinary good. Our results show that sellers engage in sophisticated discrimination where informational asymmetries are used to hide discriminatory (fraudulent) behavior. With the help of an ex post survey, we derive a possible explanation for our results. This paper was accepted by Maria Claire Villeval, behavioral economics and decision analysis. Funding: Financial support was provided by the Austrian Science Fund [Special Research Area Grant SFB F63 and Grants P26901 and P27912]. Supplemental Material: The online appendices and data files are available at https://doi.org/10.1287/mnsc.2022.02666 .
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