Human–bot co-working: job outcomes and employee responses

软件部署 自治 连续性 工作设计 工作满意度 工作(物理) 知识管理 工作表现 人力资源 资源(消歧) 心理学 业务 计算机科学 社会心理学 管理 工程类 政治学 机械工程 操作系统 计算机网络 经济 法学
作者
Yu‐Qian Zhu,Kritsapas Kanjanamekanant
出处
期刊:Industrial Management and Data Systems [Emerald Publishing Limited]
卷期号:123 (2): 515-533 被引量:11
标识
DOI:10.1108/imds-02-2022-0114
摘要

Purpose Robotic process automation (RPA) has been widely implemented to automate digital tasks. The resulting new type of human–bot co-working environment, however, has been understudied. This paper investigated how the depth and breadth of RPA deployment impact employees' job autonomy and work intensification, as well as perceived RPA performance. It further examined how job autonomy, work intensification, and perceived RPA performance predict burnout and continuance intention to use RPA. Design/methodology/approach Using data collected from online survey of 128 RPA users, whose organizations have already gone live on RPA, partial least squares is used in the validation of the conceptual model and analysis. Findings The analytical results indicate that RPA deployment breadth and depth affect work intensification differently, and RPA deployment breadth and depth significantly predict perceived RPA performance. While work intensification increases burnout, job autonomy alleviates the burnout of employees. Finally, job autonomy and perceived RPA performance are both positive predictors of continuance intention to use RPA. Originality/value This study contributes to the literature by investigating how co-working affects employees' autonomy and quality of work. It also advances the research on technology deployment by showing how deployment breadth and depth differently affect employees' evaluations of work-related aspects. Third, it extends the applicability of job demand-resource model into technology deployment and continuance technology use literature, by illustrating the importance of a job resource such as job autonomy. Finally, it provides firms with RPA implementation strategies.

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