Impact of Quality of Healthcare Services on Consumer’s Satisfaction at Primary Healthcare Centers

Background: Current trend in quality healthcare services is to work toward providing ‘people-centered’,healthcare that puts the consumers at the center in the health delivery system. This study aims to determinethe level of quality of healthcare services in primary healthcare centers.Method: The study included a simple random sample of (180) health and medical care providers in primaryhealthcare centers in Baghdad City by (5-8) healthcare providers for each center.The study results showed that the general evaluation of the quality of primary healthcare services is highlyefficient and that the result has a significant impact on the beneficiaries’ satisfaction.Conclusion: The researchers concluded that the primary healthcare centers are not commensurate withthe increasing population density, and the lack of an ambulance in most of the primary healthcare centers.Furthermore, the level of confidence in our health institutions regarding service efficiency indicates a highlevel.