说服
误传
叙述的
心理学
社会化媒体
电抗
恐慌
广告
情境伦理学
大流行
社会心理学
2019年冠状病毒病(COVID-19)
焦虑
业务
医学
政治学
精神科
病理
电压
哲学
物理
法学
传染病(医学专业)
疾病
量子力学
语言学
作者
Yue Dai,Ji Won Kim,Wufan Jia
标识
DOI:10.1080/00909882.2022.2043557
摘要
Panic buying frequently occurs in health pandemics, disturbing both the market and people’s lives. The situation is exacerbated by the easy spread of misinformation online. With a web-based experiment, the present study examined how user-generated anti-panic buying messages online could be leveraged to combat panic buying. It was found that user comments discussing how panic buying affects the lives of less advantaged social groups on social media, as well as high social endorsement of the comment, significantly reduced readers’ derogation of the comment, thereby increasing negative attitudes toward panic buying and lowering intention to engage in it. The message format (narrative vs. non-narrative), however, did not influence the amount of impact it had on participants’ attitude and purchase intentions. The findings contribute to research on message-based and heuristic-based persuasion processes in reading reactance-inducing messages online and guide the design of persuasive messages to reduce panic buying during health pandemics.
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