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288 积分 2025-09-24 加入
Users taking the blame? How service failure, recovery, and robot design affect user attributions and retention
1个月前
已完结
Transforming the communication between citizens and government through AI-guided chatbots
1个月前
已完结
Triangulating Political Responsibility: The Motivated Formation of Responsibility Judgments
1个月前
已完结
How Do Politicians Attribute Bureaucratic Responsibility for Performance? Negativity Bias and Interest Group Advocacy
1个月前
已完结
Should government chatbots behave like civil servants? The effect of chatbot identity characteristics on citizen experience
1个月前
已完结
Artificial intelligence in public services: When and why citizens accept its usage
1个月前
已完结
Citizens' Blame of Politicians for Public Service Failure: Experimental Evidence about Blame Reduction through Delegation and Contracting
1个月前
已完结
Warmth and Competence As Universal Dimensions of Social Perception: The Stereotype Content Model and the BIAS Map
1个月前
已完结
How the communication style of chatbots influences consumers’ satisfaction, trust, and engagement in the context of service failure
1个月前
已完结
Informational or emotional? Exploring the relative effects of chatbots’ self-recovery strategies on consumer satisfaction
1个月前
已完结
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