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254 积分 2026-07-16 加入
“I want to help but customers mistreat me”: the dual moderating role of prosocial motivation on the impact of customer mistreatment
1个月前
已完结
A Lagged Experience Sampling Methodology Study on Spillover Effects of Customer Mistreatment
1个月前
已完结
Social Identity in Industrial and Organizational Psychology: Concepts, Controversies and Contributions
1个月前
已完结
How do Third Parties React to Customer Mistreatment?
1个月前
已关闭
It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery
1个月前
已完结
Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors
1个月前
已完结
When Heroes and Villains Are Victims: How Different Withdrawal Strategies Moderate the Depleting Effects of Customer Incivility on Frontline Employees
1个月前
已完结
Inclusion of community in self scale: A single-item pictorial measure of community connectedness
1个月前
已完结
Overlap of Self, Ingroup, and Outgroup: Pictorial Measures of Self-Categorization
1个月前
已完结
Inclusion of Other in the Self Scale and the structure of interpersonal closeness
1个月前
已完结
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