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90 积分 2024-12-16 加入
Exploring the tripartite model of brand hate: antecedents and consequences in the context of shopping malls
6天前
已完结
Some tests of the distinction between the private self and the collective self
7天前
已完结
When do customers offer firms a “second chance” following a double deviation? The impact of inferred firm motives on customer revenge and reconciliation
7天前
已完结
Self-determination theory and customer revenge behavior: explaining how customers regulate their anger and revenge behavior
7天前
已完结
The Role of Relationship Norms in Responses to Service Failures
13天前
已完结
Brand transgression in corporate social responsibility era: empirical evidence from hospitality industry
13天前
已完结
Felt betrayed or resisted? The impact of pre‐crisis corporate social responsibility reputation on post‐crisis consumer reactions and retaliatory behavioral intentions
13天前
已完结
Why Do People Initiate an Online Firestorm? The Role of Sadness, Anger, and Dislike
13天前
已完结
Please Forgive Me: A Pathway to Mitigating Negative Brand Engagement After an Influencer Scandal
14天前
已完结
Sharing product harm information: The effects of self-construal and self-relevance
14天前
已完结
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