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40 积分 2024-08-20 加入
Beyond “I am sorry”: Investigating the impacts of apology type and language style on customer forgiveness in service recovery
3个月前
已完结
When Does an AI Outperform a Human in Service Recovery? A Comparison Between Two Compensation Strategies
4个月前
已完结
Service robots in hotels: understanding the service quality perceptions of human-robot interaction
4个月前
已完结
The effect of service recovery on socially distant third-party customers: an experimental research on emotions, forgiveness, repatronage intention and WoM
5个月前
已完结
Misery loves company: evaluation of negative e-WOM effects at the post-service recovery stage
5个月前
已完结
How do you handle double-deviation complaints on social media? The role of double service recovery strategies
5个月前
已完结
AI Customer Service: Task Complexity, Problem-Solving Ability, and Usage Intention
6个月前
已完结
Service recovery by AI or human agents: Do failure and strategy context matter?
6个月前
已完结
Robot service failure and recovery: Literature review and future directions
6个月前
已完结
Service recovery and loyalty of Uber sharing economy: The mediating effect of trust
6个月前
已完结
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