Lv4
430 积分 2023-11-22 加入
A typology of retail failures and recoveries
4天前
已完结
Human-robot collaboration in service recovery: Examining apology styles, comfort emotions, and customer retention
4天前
已完结
A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery
4天前
已完结
The Service Robot Customer Experience (SR-CX): A Matter of AI Intelligences and Customer Service Goals
8天前
已完结
Catching up or putting them down? An investigation of employee divergent reactions to coworker conscientiousness
16天前
已完结
Self-interest and other-orientation in organizational behavior: Implications for job performance, prosocial behavior, and personal initiative
16天前
已完结
Effects of negative workplace gossip on unethical work behavior in the hospitality industry: the roles of moral disengagement and self-construal
1个月前
已完结
A meta-analytic investigation of the antecedents, theoretical correlates, and consequences of moral disengagement at work
1个月前
已完结
Self-concept clarity: Measurement, personality correlates, and cultural boundaries
2个月前
已完结
Relationships between the frequency of social comparisons and self-concept clarity, intolerance of uncertainty, anxiety, and depression
2个月前
已完结
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