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20 积分 2026-04-13 加入
“Explain, but Make No Excuses”: Service Recovery After Public Service Failures
4小时前
已完结
Time Matters: Under/Overperformance Duration and Performance Improvements in the Public Sector
1个月前
已完结
A dynamic study of citizen satisfaction: replicating and extending Van Ryzin’s “testing the expectancy disconfirmation model of citizen satisfaction with local government”
3个月前
已完结
Digital Transformation, Administrative Burden, and Citizen–State Interactions: A Case of the Old Age Allowance Policy in China
3个月前
已完结
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