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138 积分 2024-09-14 加入
Enhancing service recovery satisfaction with chatbots: The role of humor and informal language
5天前
已完结
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
5天前
已完结
Appraising and Reacting to Perceived Pay For Performance: Leader Competence and Warmth as Critical Contingencies
2个月前
已完结
A study on the role of information cues in E-commerce live streaming: evidence from self-reported and fNIRS data
3个月前
已完结
Mystery That Sells: Using Uncertainty to Spark Sustainable Consumption
3个月前
已完结
Appraisal Theory Overview, Assumptions, Varieties, Controversies
3个月前
已完结
How do Artificial Intelligence Chatbots Affect Customer Purchase? Uncovering the Dual Pathways of Anthropomorphism on Service Evaluation
5个月前
已完结
The double-edged sword effect of chatbot anthropomorphism on customer acceptance intention: the mediating roles of perceived competence and privacy concerns
5个月前
已完结
The application of mobile fNIRS to “shopper neuroscience” – first insights from a merchandising communication study
5个月前
已完结
Robotic reading companions can mitigate oral reading anxiety in children
8个月前
已完结
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