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261 积分 2024-10-01 加入
Research progress in service automation: a critical review of consumer behavior in tourism and hospitality
10天前
已完结
Intelligent algorithms applied to the prediction of air freight transportation delays
1个月前
已完结
EXPRESS: Agentic AI and the New Architecture of Marketing Relationships
1个月前
已完结
Does Agent Gender Matter? Evidence from Southwest Airlines’ Customer Service on Twitter
3个月前
已关闭
How service robot design shapes moral disengagement during service failures
3个月前
已完结
How do robots reshape restaurant service attributes? – Evidence from online reviews
3个月前
已完结
Biased or credible? Investigating perceived persuasiveness of AI-generated review summaries in online travel platforms
3个月前
已完结
When service recovery promises meet bystander comments: a cross-cultural study of complaint responses
3个月前
已完结
Anthropomorphic service robots in service failure: The roles of warmth, competence, and failure severity in shaping complaint intentions
3个月前
已完结
Robot guardians: Mitigating tourists' deviant behavior with intelligent robots
3个月前
已完结
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