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Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research
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Task-oriented vs. social-oriented: chatbot communication styles in electronic commerce service recovery
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Eliza in the uncanny valley: anthropomorphizing consumer robots increases their perceived warmth but decreases liking
8天前
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A measure of emotional empathy
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Measuring individual differences in empathy: Evidence for a multidimensional approach
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Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality
21天前
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The role of salesperson empathy in building customer trust and loyalty
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