Lv4
430 积分 2024-04-10 加入
The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
2天前
求助中
Managing social media recovery: The important role of service recovery transparency in retaining customers
2天前
已完结
Affiliative or self-defeating? Exploring the effect of humor types on customer forgiveness in the context of AI agents’ service failure
2天前
已完结
Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
2天前
已完结
Virtual versus human: Unraveling consumer reactions to service failures through influencer types
2天前
已完结
Should AI or human agents handle customer complaints? Exploring the impact of agent type and complaint response type on recovery outcomes
4天前
已完结
Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
4天前
已完结
Managing social media recovery: The important role of service recovery transparency in retaining customers
4天前
已完结
How Resource Scarcity Influences the Preference for Counterhedonic Consumption
4天前
已完结
Explainable Artificial Intelligence (XAI) from a user perspective: A synthesis of prior literature and problematizing avenues for future research
4天前
已完结
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