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AI-powered touch points in the customer journey: a systematic literature review and research agenda
18小时前
已完结
Appropriate service robots in exchange and communal relationships
1个月前
已完结
How to Talk to AI: The Role of Preset Prompt Language Styles in Shaping Conversational Experience
1个月前
已完结
Emotional expression by artificial intelligence chatbots to improve customer satisfaction: Underlying mechanism and boundary conditions
1个月前
已完结
Travelers' switching behavior in the airline industry from the perspective of the push-pull-mooring framework
2个月前
已完结
Can AI-virtual anchors replace human internet celebrities for live streaming sales of products? An emotion theory perspective
2个月前
已完结
How chatbots' social presence communication enhances consumer engagement: the mediating role of parasocial interaction and dialogue
2个月前
已完结
AI-powered recommendations: the roles of perceived similarity and psychological distance on persuasion
2个月前
已完结
Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory
2个月前
已完结
Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction: An explanation from temporal and conversational cues
2个月前
已完结
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