Lv5
1230 积分 2024-10-04 加入
What do hotel customers complain about? Text analysis using structural topic model
1个月前
已完结
The relationship between sustainability and customer satisfaction in hospitality: An explorative investigation using eWOM as a data source
1个月前
已完结
Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry
1个月前
已完结
Customer engagement behaviors and hotel responses
1个月前
已完结
Online service failure, consumer attributions and expectations
1个月前
已完结
The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services
1个月前
已完结
The impact of online reviews on hotel booking intentions and perception of trust
1个月前
已完结
Responding to negative online reviews: The effects of hotel responses on customer inferences of trust and concern
1个月前
已完结
The business value of online consumer reviews and management response to hotel performance
1个月前
已完结
Helping Crisis Managers Protect Reputational Assets
1个月前
已完结
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