| 标题 |
Between customer orientation and organisational efficiency-Boundary management in call centres.
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| 其它 | Holtgrewe, U., & Kerst, C. (2002). Between customer orientation and organisational efficiency-Boundary management in call centres. Soziale Welt-Zeitschrift Fur Sozialwissenschaftliche Forschung Und Praxis, 53(2), 141-+. |
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