Localised multiple channel distribution strategies of luxury fashion retailers – evidence from China

Purpose This empirical study aims to examine luxury fashion retailers' localised multiple channel distribution strategies in China. Design/methodology/approach Through case studies of 15 participating retailers, qualitative data were collected from 33 semi-structured interviews. Findings Strong impacts of internationalisation strategies, distribution strategies and channel length towards multiple channel retailing are revealed. Multi-channel retailing is widely employed by firms who have entered China and further developed their businesses through local partnerships and adopted a selective distribution strategy via relatively longer channels. Omni-channel retailing is only suitable for the few retailers using an exclusive distribution strategy through direct marketing and wholly owned customer relationship management. As a dynamic transformation from multi- to omni-channel retailing, cross-channel retailing is adopted by those who are withdrawing from local partnerships and shifting to wholly owned expansions and operations in host markets. Research limitations/implications The results are potentially challenged by relatively small sample size. Practical implications Practitioners are suggested to adapt multiple channel retailing to their international expansion strategies, distribution strategies and channel length in the host markets. Originality/value This paper contributes to the literature in both multiple channel retailing and international retailing by offering insights into the motives, development patterns and suitability of multiple channel retailing in the international retail marketing context.