Best practice benchmarking: Delivering the goods?

Provides an overview of results achieved so far into research into the processes of benchmarking by the Open University, and reports on a survey showing levels of benchmarking activity and its distribution amongst different industry sectors; presents their reasons for carrying out benchmarking, and summarizes the perceived benefits. Relates benchmarking to other quality management practices, and suggests there is a need to place more emphasis on the processes people are undertaking during a benchmarking exercise.