重要性(审计)
数字化
功能可见性
自由裁量权
透视图(图形)
官僚主义
辩证法
公共关系
社会学
社会性
美学
政治学
认识论
心理学
政治
工程类
法学
计算机科学
电信
认知心理学
生态学
人工智能
哲学
生物
标识
DOI:10.1080/14719037.2022.2042726
摘要
This study contributes to the debate on eGovernment and street-level discretion by using a qualitative case study of digitization at a street-level bureaucracy. This study advances this debate in three ways. First, we argue that the impact of digitization on street-level discretion can be best understood by examining the affordances and constraints that emerge relationally through the interactions between users (social) and technology (material). Second, subordinate-supervisor relations shape how street-level bureaucrats exercise discretion, and the introduction of technology reconfigures these relations. Third, system-level and street-level discretion shape rather than displace each other through a dialectic relationship.
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