心理学
排斥
社会心理学
情商
沉默
结构方程建模
独创性
集体主义
调解
应对(心理学)
感知
调解
作者
Arslan Ayub,Fatima Sultana,Shahid Iqbal,Muhammad Faizal Abdullah,Nishwa Khan
出处
期刊:Journal of Organizational Change Management
[Emerald (MCB UP)]
日期:2021-05-18
卷期号:34 (5): 969-989
被引量:4
标识
DOI:10.1108/jocm-11-2020-0359
摘要
Purpose With a basis in the conservation of resource (COR) theory, this study examines the relationship between workplace ostracism and job performance while also investigating the mediating role of defensive silence and the moderating role of emotional intelligence. Design/methodology/approach The study uses a multisource, three-wave data collection technique to gather data from employees and their peers working in Pakistan's service sector organizations. Data are analyzed using partial least squares structural equation modeling (PLS-SEM) (v 3.2.7) to assess the measurement model and the structural model. Findings The findings reveal that the perception of workplace ostracism provokes self-avoidance strategy, defensive silence, which attenuates job performance. However, defensive silence's mediating role is mitigated if employees can draw from their emotional intelligence ability, which induces a self-regulation mechanism that curbs workplace ostracism's negative consequences. Practical implications The study demonstrates how employees in collectivist, high-power distance cultural settings may strategically choose silence by exercising emotional intelligence to enhance job performance. Originality/value This study is one of the few efforts that examined defensive silence in non-Western cultural settings. This is also the first study that examined emotional intelligence's role in the proposed moderated mediation framework.
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