Effect of Implementing Sustainable Management Practices on Construction Claim Mitigation

The fragmented management of traditional construction projects, which mainly lacks the integration of project processes, often results in schedule delays and cost overruns. As a result, claims are most likely to arise between the contracting parties. Numerous studies have investigated the influence of integrating sustainable management practices (SMPs) in construction projects on specific project performance objectives, such as cost and quality; however, none has considered the effect of SMPs on claims resolution. Therefore this research investigated the impact of implementing an integration of SMPs clusters on construction claim mitigation. To achieve this goal, an adaptive neurofuzzy inference system (ANFIS) model was developed to establish 12 optimal approaches for integrating SMPs that promote the reduction of 10 different claim types. This study assists construction project management experts in identifying optimal combinations of a minimum number of sustainable management practices that, if implemented together, can help to significantly reduce targeted types of claims.