Secretarial Procedures: Theory and Applications

Preface. Acknowledgements. Unit 1: Understanding Organisations. Unit 2: Understanding the Office Environment. Unit 3: Understanding recruitment, Selection and Training. Unit 4: Communicating Effectively. Unit 5: Applying the Secretarial Role. Unit 6: Understanding Record Management. Unit 7: Understanding Financial and Control Systems. Unit 8: Understanding Meetings. Unit 9: Researching and Presenting Information. Unit 10: Examining Office Equipment. Appendix 1: Studying Effectively. Appendix 2: Preparing for Examinations. Index.