自动化
透视图(图形)
抓住
计算机科学
决策者
知识管理
考试(生物学)
人工智能
运筹学
人机交互
管理科学
任务(项目管理)
工程类
系统工程
生物
机械工程
古生物学
程序设计语言
作者
Xiaocong Cui,Mark Keil,Liwei Chen,JJ Po-An Hsieh
出处
期刊:Proceedings - Academy of Management
[Academy of Management]
日期:2021-08-01
卷期号:2021 (1): 15461-15461
标识
DOI:10.5465/ambpp.2021.15461abstract
摘要
Effective task allocation between humans and automation has attracted much attention since the introduction of automation technologies that assist humans in task performance. Yet, the rise of intelligent systems (IntelSys) capable of making task-allocation judgment raises an urgent question: who (human or IntelSys) should have the authority to make the decision to allocate tasks between humans and automation? Drawing on the perspective of team-based decision-making, this study proposes four hypotheses that compare the impacts of three decision-making approaches (DMAs) on human-automation team performance. To test the hypotheses, we conducted a large-scale experiment with 662 participants playing on a gaming platform. The results suggest that the effectiveness of DMAs is contingent on task uncertainty and human expertise. Our findings provide critical insights on whether humans or IntelSys should assume the role of decision-maker in human-automation teams under different scenarios.
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