An integrated model for road freight transport firm selection in third-party logistics using T-spherical Fuzzy sets

The efficient selection of road freight transport (RFT) firms plays a critical role in constructing well-operating logistics systems for large-scale third-party logistics (3PL) providers. However, the decision-making process for such selection is often complex and uncertain due to various influential criteria and dynamic industry nature. To address this challenge, a novel decision-making model that integrates Delphi, CRiteria Importance Through Intercriteria Correlation (CRITIC) and Combined compromise ranking solution (CoCoSo) methods based on T-Spherical Fuzzy sets has been proposed in this paper. The model integrates expert opinions with an extensive literature review to identify the influential criteria and their corresponding weights. Subsequently, it employs a comprehensive evaluation approach to rank the RFT firms based on their performance. The model accommodates uncertainties and subjectivity by utilizing T-Spherical Fuzzy Numbers, offering robustness and transparency in decision-making. A case study involving 15 evaluation criteria and 12 RFT firms were selected to demonstrate the applicability and aptness of the proposed model. Flexibility and Integrability to different transport modes emerged as the two most essential criteria, whereas RFT firm A2 emerged as the best alternative with the highest performance score of 3.0861, followed by RFT firm A7 with a score value of 3.0499.