Impacts of Implementing Mobility as a Service in Urban Areas – A Systematic Literature Review

Mobility as a Service (MaaS) integrates multiple transport modes into a single mobility service accessible on-demand. This research addresses the lack of empirical evidence to substantiate the service's impacts by conducting a systematic literature review on MaaS trials in urban areas. A total of nine trials were reviewed, with MaaS impacts in diverse areas, from economic to environmental effects. Further research calls for long-term trials focused on environmental and political MaaS impacts. Even so, this review provides a foundation on the mobility-related areas that are important to target in future MaaS trials as well as the challenges that need to be addressed when an implementation of the service is attempted.