Dynamic Home Care Routing and Scheduling with Uncertain Number of Visits per Referral

Despite the rapid growth of the home care industry, research on the scheduling and routing of home care visits in the presence of uncertainty is still limited. This paper investigates a dynamic version of this problem in which the number of referrals and their required number of visits are uncertain. We develop a Markov decision process (MDP) model for the single-nurse problem to minimize the expected weighted sum of the rejection, diversion, overtime, and travel time costs. Because optimally solving the MDP is intractable, we employ an approximate linear program (ALP) to obtain a feasible policy. The typical ALP approach can only solve very small-scale instances of the problem. We derive an intuitively explainable closed-form solution for the optimal ALP parameters in a special case of the problem. Inspired by this form, we provide two heuristic reduction techniques for the ALP model in the general problem to solve large-scale instances in an acceptable time. Numerical results show that the ALP policy outperforms a myopic policy that reflects current practice, and is better than a scenario-based policy in most instances considered. Funding: This work was supported by the Natural Sciences and Engineering Research Council of Canada [Grants RGPIN-2018-05225 and RGPIN-2020-210524] and by the Telfer School of Management SMRG Postdoctoral Research Fellowship Support [Grant 2020]. Supplemental Material: The electronic companion is available at https://doi.org/10.1287/trsc.2023.0120 .