转化式学习
团结
社会学
款待
心理弹性
独创性
心理学
社会心理学
公共关系
定性研究
旅游
社会科学
政治学
教育学
政治
法学
作者
IpKin Anthony Wong,Xueying Lin,Zhiwei Lin,Yuxun Lin
出处
期刊:International Journal of Contemporary Hospitality Management
[Emerald (MCB UP)]
日期:2023-01-24
卷期号:35 (9): 3235-3262
被引量:2
标识
DOI:10.1108/ijchm-05-2022-0657
摘要
Purpose This study aims to unlock a ritual chain mechanism that promotes socio-mental (or socio-psychological) resilience. This study draws on interaction ritual chains theory and the concept of transformative service to answer the question of how people could be inspired toward an elevated level of group solidarity, emotional energy, morality and, thus, socio-mental resilience. Design/methodology/approach This study took a qualitative approach resting upon online reviews and observations from an augmented food festival about hot pot delicacies dedicated to medical workers fighting hard amid the early coronavirus outbreak. Findings The results of this study point to four primary ritual outcomes (e.g. emotional energy, group solidarity, symbols of relationships and standards of morality) along with a two-tier micro–macro socio-mental resilience sustainability paradigm. Research limitations/implications Empirical findings from this study could help operators to justify their transformative initiatives as means for customers to replenish their depleted physical and mental resources. Originality/value This inquiry presents new nuances to interaction ritual chains. This study also extends the transformative role of hospitality services to accentuate a linkage among individuals, communities and the society.
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