对话
商务沟通
背景(考古学)
计算机科学
连贯性(哲学赌博策略)
会话分析
个人销售
商务英语
业务
营销
语言学
销售管理
公共关系
知识管理
社会学
数学
政治学
促销
沟通
古生物学
哲学
统计
生物
出处
期刊:International journal of research in social sciences
日期:2015-01-01
卷期号:5 (1): 700-721
摘要
The aim of this paper is to carry out a discourse analysis between sales personnel and customers in order to describe and explain how language is actually used in such a business context. The paper examines the organization of the business interaction between sales personnel and customers. The paper specifically examines turn-taking, adjacency pairs and topic organization using conversational analysis approach. Conversation analysis is the term used in linguistics to refer to a method of studying the sequential structure and coherence of institutional talk such as sales personnel-customer interaction. The study shows how both the sales personnel and customer structure and make their business talk coherent and intelligible leading to effective business communication. Though the conversations are quick and evanescent, they are more organized and structured. For this reason, both the sales personnel and customers should lay stress on rules and functions of spoken discourse as they carry out business transactions.
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