Quality status: A SERVQUAL approach to evaluate the effect of the quality of healthcare services on patient satisfaction in Jordan

Service quality in healthcare has gained more attention from researchers after the COVID-19 pandemic, affecting almost every country, including Jordan. This research has focused on the healthcare sector, examined the quality of this sector provided to the Jordanian population, and identified the patients' satisfaction based on the SERVQUAL model. Moreover, it investigated the quality of health services offered to Jordanian people based on the demographics and health providers (JRMS, MOH, NGOs, and private sectors). The data for the research was gathered online, and it was analyzed by using SPSS. The results highlighted that hospital service quality influences ent satisfaction.