Labour Market Engineers: Reconceptualising Labour Market Intermediaries with the Rise of the Gig Economy in the United States

Gig work – accessing job opportunities through an app – has brought renewed attention to precarious non-standard labour arrangements. Scholars have begun to consider the intermediary role that platforms such as Uber, Lyft and Doordash play in exploiting and controlling workers. Yet, literature on labour market intermediaries has muddied conceptions of their role, impact and outcomes for workers by lumping a variety of institutions under the same umbrella term. Drawing from previous theoretical and empirical works throughout the temporary help and gig industries, this article proposes a reconceptualisation of labour market intermediaries as labour market engineers highlighting four mutually reinforcing features. This sociological reconceptualisation updates the understanding of for-profit labour market intermediaries by demonstrating the market making behaviours of firms of on-demand labour in the US context. Likewise, this reconceptualisation notes how gig firms have adapted and expanded these features in ways that increase precarity for workers.