The Receipt of Venting at Work: A Multi‐Study Investigation of Affective and Behavioral Reactions for Venting Recipients

ABSTRACT As a form of social communication at work, venting—expressing negative feelings about a person or event to others—is fairly ubiquitous. Yet little is known about how those who are the recipients of venting react affectively and behaviorally to this experience at work. To advance our understanding of venting receipt in the workplace, we integrate the archaic view of vicarious emotions into research related to venting at work to develop theory regarding how receiving venting is likely to evoke feelings of personal distress and empathy as employees react to and process this social information. In turn, we theorize that while personal distress leads to venting enactment, empathy leads to helping that can promote more positive social relations, highlighting the double‐edged nature of this phenomenon. Finally, beyond clarifying the theoretical ways that venting recipients react, we also consider how the broader social context—namely, coworker similarity—has the potential to shape these reactions. Across two within‐person field studies, both of which utilize a newly developed measure of venting receipt at work, and a supplemental recall experiment, our research highlights why and when venting at work can have divergent effects on venting recipients.