Especially the valuable discussions and inspirations during the Workshops on Information Systems and Services Sciences helped me to identify and form my research topic towards a clear structure to solve the research gap.Further, I am grateful, that he gave me the opportunity to realize the underlying research steps such as collecting and analyzing data by conducting case study research.Moreover, I really appreciate that I had the chance to run further research projects in various fields such as big data or RFID at his Chair for Information Systems.In addition, I am happy that I had the opportunity to support the lectures and learn how to handle and manage students.Second, I would like to thank Suparna, my cluster manager, who supported my research and introduced me into the world of research (coming from a practitioner´s world).Especially her comments and help on how to write articles strengthened my work.Further, her remarks on how to use specific research methods and how to contribute to theory provided me with inspirations for my thesis.Third, I have to thank Markus, who supported my research especially at the end with further inspirations on how to increase the practical and theoretical contributions.In specific, the discussions helped me to enrich the results.Fourth, I want to thank all colleagues from our Chair for Information Systems for their help, support, and insipiration.Besides research related discussions, this helped me to feel as part of a team: I had a wonderful time and I am happy for that experience.More importantly, the newly formed friendships are wonderful side effect.In addition, I have to thank Andreas Englschalk who supported me at the Chair since Day 1 as scientific assistant and helped me with various tasks.Fifth, I would like to express my appreciation for the collaboration with my