Establishment of a maturity model to assess the development of industrial AI in smart manufacturing

Purpose The benefits of artificial intelligence (AI) related technologies for manufacturing firms are well recognized, however, there is a lack of industrial AI (I-AI) maturity models to enable companies to understand where they are and plan where they should go. The purpose of this study is to propose a comprehensive maturity model in order to help manufacturing firms assess their performance in the I-AI journey, shed lights on future improvement, and eventually realize their smart manufacturing visions. Design/methodology/approach This study is based on (1) a systematic review of literature on assessing I-AI-related technologies to identify relevant measured indicators in the maturity model, and (2) semi-structured interviews with domain experts to determine maturity levels of the established model. Findings The I-AI maturity model developed in this study includes two main dimensions, namely “Industry” and “Artificial Intelligence”, together with 12 first-level indicators and 35 second-level indicators under these dimensions. The maturity levels are divided into five types: planning level, specification level, integration level, optimization level, and leading level. Originality/value The maturity model integrates indicators that can be used to assess AI-related technologies and extend the existing maturity models of smart manufacturing by adding specific technical and nontechnical capabilities of these technologies applied in the industrial context. The integration of the industry and artificial intelligence dimensions with the maturity levels shows a road map to improve the capability of applying AI-related technologies throughout the product lifecycle for achieving smart manufacturing.