质量功能配置
服装
范围(计算机科学)
桥接(联网)
业务
软件部署
订单(交换)
质量(理念)
营销
政府(语言学)
工程管理
过程管理
运营管理
知识管理
工程类
计算机科学
新产品开发
哲学
财务
考古
软件工程
认识论
历史
程序设计语言
语言学
计算机网络
作者
Keith C. C. Chan,Siu Lai Chan,C. K. Chan
出处
期刊:Managerial Auditing Journal
[Emerald (MCB UP)]
日期:2002-02-01
卷期号:17 (1/2): 86-91
被引量:6
标识
DOI:10.1108/02686900210412298
摘要
This paper describes a project which uses the quality‐function‐deployment technique to improve a distance‐learning program, operated by a government training organization in Hong Kong, for junior staff in the clothing‐manufacturing industry. The scope of this study is twofold: it identifies 12 appropriate study modules for modifying the course content; and it identifies the kinds of supporting services which help students to study the course. An evaluation is made of the existing study modules and supporting services that are identified as successful. Suggestions are made regarding bridging the gap between importance and satisfaction for some of the important quality dimensions. The methodology attempts to translate customers’ voices into various design features of the products and services in order to prepare the course for continuous improvement.
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