款待
创造力
旅游
现存分类群
实证研究
多样性(控制论)
酒店管理学
营销
酒店业
业务
公共关系
社会学
心理学
政治学
社会心理学
计算机科学
认识论
生物
进化生物学
哲学
人工智能
法学
作者
Ali Bavık,Chen-Feng Kuo
标识
DOI:10.1080/02642069.2022.2041605
摘要
Employee creativity has become an essential concept in tourism and hospitality literature in the last two decades. Nevertheless, empirical evidence on creativity has developed into a fragmented area of research with a variety of definitions and conceptual lenses. The current study suggests that this discrepancy of extant research impedes theoretical and empirical advancement. This study systematically reviews studies in the tourism and hospitality field to strengthen future work on employee creativity. The study results show that leadership is the most powerful predating and moderating factor in employee creativity. The results also show that positive organizational culture and climate factors greatly influence employee creativity. Finally, this study proposes a combined framework of creative qualities, which can be used as a managerial tool in tourism and hospitality, and other similar service-oriented industries.
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