质量(理念)
质量管理体系
质量成本
风险分析(工程)
软件质量控制
质量评定
质量功能配置
可靠性工程
质量控制
作者
Juan José Tarí,Vicente Sabater
标识
DOI:10.1016/j.ijpe.2003.10.018
摘要
Abstract Total quality management (TQM) has been developed around a number of critical factors. However, TQM is much more than a number of critical factors; it also includes other components, such as tools and techniques for quality improvement. In this paper, we carry out an empirical study in order to verify the importance of these tools and techniques for TQM improvement and their effect upon TQM results. For this purpose, we use the answers provided by the person in charge of quality in 106 ISO-certified firms in Spain.
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