Overcoming IT Project Challenges: An Integrated Model of Characteristics, Leadership, and Complexity

This study investigates how the ability of an IT project manager (PM) to apply effective transformational and transactional leadership behaviors improves project outcomes. Specifically, we model IT project characteristics (type and innovativeness), IT project leadership behaviors (transformational and transactional), and IT project complexities (interaction, faith, and fact) on the IT project outcome (scope, budget, and timeline). We validate our model using data collected from 111 IT project professionals.