Chatbots for Sexual Health Improvement: A Systematic Review

There is a rising interest in chatbots dedicated to enhancing sexual health. However, there is limited research on the effectiveness of these chatbots, and the current literature lacks sufficient exploration of gaps and patterns in this field. In this review, we provided an overview of the state-of-the-art research conducted on sexual health chatbots, with the goal of identifying prevalent trends, design patterns, and features. In addition, we investigated existing research gaps, challenges, and shortcomings in the landscape of sexual health chatbots. Further, we proposed potential enhancements and directions for future research and development to create more effective chatbots in this field. A systematic search and screening of the literature from the past decade (2013–2023), extracted from seven databases, yielded a total of 1040 studies, out of which 29 articles were included in the final review following screening. The findings suggest that chatbots are usable and effective tools in sexual health education, persuasion, and assistance that are appreciated for their confidentiality, efficiency, and 24/7 availability. However, their performance is hindered by limitations such as restricted scope of knowledge and challenges in understanding user inputs. Additionally, constraints such as text-only input/output modalities and a predominant reliance on the English language limit their accessibility and acceptability. There is also a crucial need for more research in low-income or lower-middle-income countries, where individuals require increased sexual health education and support.