Apologies repair children’s trust: The mediating role of emotions

The current study examined whether emotions mediate the relationship between apologies and repaired trust following a transgression. Children (9- and 11-year-olds; N = 180) completed a two-round trust game where if they invested tokens in their counterpart, the tokens tripled in value and the counterpart would decide how many tokens to return. Based on participants' condition, either half of the tokens were returned, none of the tokens were returned, or none were returned followed by an apology. Children's investment in their counterpart in the second round of the trust game was a measure of trusting behavior. In addition, children completed an emotion evaluation measure of their feelings toward their counterpart. Results demonstrate that children who received an apology following a transgression were significantly more likely to demonstrate trusting behaviors and positive emotions compared with children who received no apology. In addition, both positive and negative emotions were found to mediate the effect of an apology on trust.