Innovation at TNT Benelux and Multi Country Logistics by analyzing and determining the critical success factors of Transport Management Services: What are the order winning, order qualifying and order losing aspects of TMS?

This paper discusses the critical success factors of Transport Management Services (TMS) and determines the order winning, order losing and order qualifying aspects. The author advises TNTL to take steps in order to embed TMS into their network innovator strategy. TNTL is advised how to identify business opportunities more effectively.