An analysis of The Influence of User Generated Content (UGC) on Brand Perception and Consumer Engagement in Digital Marketing Strategies

下载 感知 数字内容 万维网 广告 计算机科学 数字营销 数字化战略 内容营销 业务 互联网隐私 社交媒体营销 心理学 神经科学
作者
Saumya Jain
出处
期刊:Social Science Research Network [Social Science Electronic Publishing]
被引量:1
标识
DOI:10.2139/ssrn.4781464
摘要

User Generated Content (UGC) has become a cornerstone of digital marketing strategies,reshaping brand-consumer interactions and influencing purchase decisions acrossindustries. This article critically examines the impact of UGC on Brand Perception andConsumer Engagement within Digital Marketing Strategies, focusing on its transformativepotential, challenges, and industry-specific considerations. In the context of modern digitalmarketing landscapes, understanding the nuances of UGC integration is paramount formarketers, scholars, and industry practitioners. According to Balkhi (2022), content is viewedas crucial by 87% of marketing innovators, highlighting its importance and impact in thedigital world. This encompasses a range of content types such as Twitter posts, blogs,images, videos, music, ads, NFTs, and more. Both traditional and modern forms of contentare consumed regularly.This article delves into key research areas such as integrating UGC data into CRM systems,understanding user motivations for UGC creation, leveraging UGC for brand advocacy, andassessing its impact on purchase intent. Through in-depth analysis and examples, the article highlights industries that benefit significantly from UGC adoption, such as Fast-Moving Consumer Goods (FMCG), leisure and hospitality, and consumer electronics. It also identifies challenges faced by sectors like engineering, procurement, and energy in leveraging UGC effectively due to technical or non-consumer-centric nature of their offerings. By navigating the strategic implementation of UGC strategies while addressing qualitycontrol, legal, and privacy concerns, marketers can harness its power to foster dynamicsocial interactions, amplify brand advocacy, and cultivate enduring customer relationships inthe digital era. This article serves as a guidepost for navigating the evolving landscape of UGC-driven digital marketing, offering insights to drive sustainable brand-consumer engagements and strategic growth

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