IS-enabled performance improvement at the individual level

Based on a survey of 246 individuals, we provide empirical evidence of the role of complementarity in influencing IS-enabled performance improvement at the individual level. Our results show that the marginal contribution of unit change in the degree of IS use to IS-enabled performance improvement is enhanced considerably with improvement in the way IS is used. This research contributes to IS value research by providing empirical evidence of effect of complementarity between determinants of IS-enabled performance improvement on realized performance improvement. It also highlights the significance of nature of IS use in influencing IS-enabled performance improvement.