From Little “q” to Big “Q”: An Interview with George Labovitz

President 1Organizational Dynamics, Inc. Burlington, Mass. Dr. Labovitz is president and founder of Organizational Dynamics, Inc., an international management consulting and training company with offices in Boston and principal cities throughout the United States, as well as in England, France, Brussels, Canada and Australia. It counts among its clients 11 of Fortune's top 20 corporations. The firm has been named twice to INC. Magazine's List of the fastest growing privately-held companies in the U.S. Founded in 1970 as a management consulting and training firm for health care organizations, one of ODI's early projects was the development of “Motivational Dynamics,” a management training program now used in over 1,000 health care organizations. Since then, in response to the changing needs of the health care industry, ODI now provides quality and productivity improvement consulting services and training programs for health care and other organizations. Managing Quality and Productivity in Healthcare is ODI's newest management improvement system. Dr. Labovitz is also professor of Organizational Behavior and Management at Boston University's School of Management. He received a BS degree from Boston University, an MBA in management from Boston College and a PhD in Organizational Psychology from Ohio State University. ODI is the leading consulting company working in health care to implement quality improvement programs. We are pleased that Dr. Labovitz graciously consented to this interview for the Journal of Quality Assurance. We hope that you will find the answers to many questions you may have about total quality management.