How does artificial intelligence (AI) enhance hospitality employee innovation? The roles of exploration, AI trust, and proactive personality

ABSTRACTThis study examines how employees' perceived AI-supported autonomy influences their innovative performance in hospitality. Drawing on self-determination theory, we proposed and examined a moderated mediation model, positing work exploration as a mediator and AI trust and proactive personality as the two moderators. We collected 407 valid questionnaires in two waves, targeting full-time employees working with AI technology in the hospitality industry. Results demonstrated that perceived AI-supported autonomy is positively related to innovation via exploration. This mediation is moderated by AI trust and proactive personality; therefore, employees who perceive AI-supported autonomy engage in more exploratory activities in the presence of AI trust and proactive personality. The current study illuminates the positive role of AI on employees' autonomy and the consequent work outcomes. Moreover, the findings provide suggestions for hotel human resource practitioners to target potential employees and help them experience the benefits of human – AI interaction in the workplace.本研究考察了员工感知人工智能支持的自主性如何影响他们在酒店业的创新绩效.基于自我决定理论,我们提出并检验了一个有调节的中介模型,将工作探索作为中介,人工智能信任和主动型人格作为两个调节.我们分两波收集了407份有效问卷,对象是酒店业使用人工智能技术的全职员工.研究结果表明,感知人工智能支持的自主性通过探索与创新呈正相关.这种中介关系由人工智能信任和主动型人格调节; 因此,感知到人工智能支持自主性的员工在人工智能信任和主动型人格存在的情况下,会进行更多的探索性活动.目前的研究阐明了人工智能对员工自主性和随后工作结果的积极作用.此外,研究结果为酒店人力资源从业者提供了发掘有潜力员工的建议,并帮助他们在工作场所体验与人工智能互动的好处.KEYWORDS: Artificial intelligence (AI)perceived AI-supported autonomyexploration, innovative performanceAI trust, proactive personality AcknowledgmentsThe authors would like to thank the support of Key Project of National Social Science Fund of China(22&ZD194).Disclosure statementNo potential conflict of interest was reported by the author(s).Additional informationFundingThis work was supported by the National Social Science Fund of China [22&ZD194].