Perceptions and Attitudes of Chinese Oncologists Toward Endorsing AI-Driven Chatbots for Health Information Seeking Among Patients with Cancer: Phenomenological Qualitative Study

While recognizing the potential of AI-driven chatbots to enhance accessibility of health information and chronic disease management, Chinese oncologists report significant concerns, including liability, misinformation, lack of personalization, privacy and data security risks, and patient readiness. Addressing the challenges requires comprehensive solutions, such as clear policies and guidelines, rigorous testing and validation, institutional endorsement, and robust patient and provider education. Future efforts should focus on resolving the barriers while leveraging the strengths of AI technology to support patient-centered care in a safe, effective, and ethical manner.