服务质量
心理学
服务(商务)
维数(图论)
质量(理念)
认知
计算信任
知识管理
社会心理学
计算机科学
业务
营销
声誉
社会科学
哲学
数学
认识论
神经科学
社会学
纯数学
作者
Yujong Hwang,Dan J. Kim
标识
DOI:10.1016/j.dss.2006.12.008
摘要
Trust (integrity, benevolence, and ability) is the central dimension of e-commerce systems adoption. Based on customer self-service systems and human–computer interaction logics, affective variables are important research issues to fully understand the relationship between information systems development and e-trust. In this paper, the effects of the perceived Web quality with service contents on e-trust, mediated by the website user's affective variables (enjoyment and anxiety), are tested and discussed (n = 325). Flow, social contract, social cognitive, resource allocation, and trust theories are discussed in the paper to support the proposed hypotheses. Theoretical and practical implications of these findings are also discussed.
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