Improvement of Teaching Quality in Universities Based on Six Sigma

This paper focuses on the improvement of teaching quality of higher education in order to raise the customers'satisfaction.The paper analyzes the teaching service process in universities,and constructs the six sigma management model which is procedure-based and customer-centered.Furthermore,with the usage of zero-deficiency management theory,it analyses the application of DMAIC program in the improvement of teaching quality,which provides an important idea of using six sigma management in universities to promote the teaching quality.